-
Goal
- Optimize system reliability and usability in
order to maximize employee
productivity.
- Optimize system reliability and usability in
order to maximize employee
-
Resources
- Projects
- Organization set-up
- Auditing principles
- Enterprise management frameworks
- Infrastructure management, Service
Operations
- Application Management
- Compliance
- Standards
- Organization set-up
- Preventative Maintenance - Remote and on-site
- Monitoring services running 24 x 7
- Checklists and Backup assurance...
- Helpdesk
- Monitoring services running 24 x 7
- Tools
- Backups
- Disaster Recovery (not the same as backups)
- Business Continuity
- Security - updates, etc.
- Documentation - Methodology, cost when not
done (tracking down
passwords, people, knowledge)
- Backups
- Projects